JOB TITLE: Medical Receptionist

REPORTS TO: Health Center Manager

CLASSIFICATION: Non-Exempt

LOCATION: Cobb Health Center

SALARY: $18/hr

SUMMARY

The Medical Receptionist is a full-time member of the healthcare team and assists clinicians and staff in providing the highest level of care and service to patients. The Medical Receptionist performs a wide array of duties in supporting patient services and clinical care in the health center, including front office, intake, patient support, and other services. This role provides clinical, educational, and administrative services under the direction of the Health Center Manager and clinician in accordance with PPSE Medical Standards and Guidelines as well as State and Federal Regulations.

ESSENTIAL RESPONSIBILITIES

Front Office

Ensures compliance with front office procedures, including setting up and closing down the reception area, keeping the lobby/patient waiting spaces neat and orderly throughout the day, and closing patient entry points at the end of the day
Greets and welcomes all patients with a smile and excellent service; keeps patients apprised of delays or extended wait times
Completes patient check-in and registration, including advising and assisting patients with form completion
Completes patient data entry via PPSE’s Electronic Health Record and prepares charts with appropriate information
Enters relevant and appropriate information into tracking tools to improve service delivery and patient experience
Completes patient charges and payments process, including processing payments and generating receipts
Runs daily cashier reports, counts the cash drawer contents, balances day sheets, and prepares bank deposits
Checks out patients in a professional and pleasant manner
Maintains clean and neat clinical workspaces
Allows the patient to explore feelings and ask questions regarding findings and decisions while demonstrating empathy and being non-judgmental
Assists with patient intake and ensures the clinician has relevant and necessary information to move forward with a visit

QUALIFICATIONS

Education and Experience

Preferred - 2 years of experience in healthcare, preferably in sexual and reproductive health
Preferred - Electronic Health Record experience
Preferred - abortion and family planning experience
Preferred - Certified Medical Assistant or Surgical Tech

Skills

Ability to handle stress in a calm and professional manner, gracefully manage multiple projects, able to meet multiple deadlines, and comfortable working independently and as part of a team
Attention to detail and follow-through on assigned work is essential
Excellent communication skills
Strong computer skills, including practice management software, MS Office, and internet/email

PHYSICAL DEMANDS

Ability to travel as needed to other health centers, PPSE’s administrative offices, and national conferences. Ability to sit and/or stand for long periods of time as needed while working in a clinical and office environment. Ability to lift 20 pounds.

LANGUAGES SPOKEN

English required, Spanish speaking skills preferred

OTHER

Be forthcoming and truthful in responding to the Alabama Department of Public Health, Georgia Department of Community Health and the Mississippi State Department of Health inquiries and requests for information

ESSENTIAL CHARACTERISTICS

Professional demeanor and appearance
Ability to provide/support the provision of objective information to patients about all the options available to them (abortion, adoption, or parenting) in the event of an unintended pregnancy

Planned Parenthood Southeast, Inc.

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Medical Receptionist