Client Overview

Our client is a leading medical device distributor specialising in the fields of ENT, General Surgery, Urology, Sleep Medicine, Respiratory & Critical Care in Southeast Asia. With over 150 employees across five countries and a distribution network covering Singapore, Malaysia, the Philippines, Thailand, and Indonesia, our client is the distributor of choice for many reputable international medical device brands.

As part of its mission to transform healthcare and raise the standards of medical care, it is growing its team in Indonesia and is seeking a Clinical Application Specialist to be based in Jakarta. This role is primarily responsible for ensuring the provision of advice and assistance on the usage of therapy devices and products to end users. The job holder is also accountable for the conduct of training for medical professionals, allied health personnel, patients and sales team to ensure that they are familiar with and confident in using the products.

The role requires regular travel within the Greater Jakarta area to conduct clinical tests, and night work may be required.

Key Responsibilities:

Case Management

Support Sleep & Airway therapy cases according to product usage instructions while adhering to infection control and observing patient safety as priority.
Execute and coordinate the scheduling and management of case coverage ensuring that all cases are attended to by the Clinical Application Team competently and promptly.
Ensure that end users and healthcare professionals receive correct advice and adequate, professional support in the diagnostics and therapy process, and provide on-call assistance when necessary.
Support diagnostics and therapy management improvement projects to increase efficiency

Training

Assist in training new sales and clinical staff and assess them, ensuring that they are familiar with the features and applications of the products and able to respond to the typical questions posed and difficulties faced by end users and healthcare personnel.
Accompany new sales and clinical staff to attend to diagnostics and therapy cases, providing on-site guidance and support.
Prepare and conduct in-service training for the allied health and healthcare personnel ensuring that they are familiar with and confident in using the products.
Work with sales team to develop training materials and competency assessment documents.
Review and ensure that the clinical application contents, training materials and quizzes in the Learning Management Platform are accurate, up-to-date and systematically presented.

Business Development and Others

Support sales and marketing activities, contribute towards business growth via diagnostics and therapy product sales.
Maintain accurate and updated records of end user diagnostics and therapy journey. Review data for reporting and analysis of inventory tracking and business results.
Identify business opportunities while attending to cases or interacting with customers and users and pass on the information/leads to the Sales Team for follow up.
Join the Sales Team at times and demonstrate the use of the products to lend credibility to the value of the products and technical expertise of the Company to help secure the sales.
Manage and optimise expenses in thoughtfully organising training, events and work activities and using resources.
Perform other assignments and projects as assigned by the management

Qualifications and Experience:

Experience: 2-3 years of relevant experience in biomedical sciences, respiratory therapy, medical device or a related healthcare discipline.
Skills: Proficient in Microsoft Office (Excel, Word, Outlook) for effective documentation
Problem-Solving Ability: Quick to identify issues in clinical or technical situations and provide effective, practical solutions.
Effective Communicator: Excellent communication and interpersonal skills to engage with healthcare professionals and patients during training sessions or product demonstrations
Team Player: Works effectively with sales, clinical, and marketing teams to support business objectives

If you are looking to grow your career in a purpose-driven company that values excellence in healthcare, we invite you to apply and be part of our client’s journey in advancing medical care across the region.

Orissa International

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Clinical Application Specialist