Job Title: Coordinated Intake & Referral Community Health Worker

Work Location: Community Programs Office

Supervisor: Director, CI&R

Employment Type

â˜’ Full-time

â˜ Semi-full time

â˜ Part-time

Employment Classification

â˜ Exempt

â˜’ Non-exempt

Essential Duties & Responsibilities: The Community Health Worker (CHW) serves as an advocate or liaison in the community setting primarily in the 32208, 32209, 32210, 32211 and 32277 zip codes. Contacts pregnant women, interconception women and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes. The position works in partnership with the community, client or family in providing information and linkage to programs and resources to address risk factors identified by a risk screen or referral. The CHW will serve a critical role in connecting with high-risk families of newborns to home visiting services and supports.

Specific Activities:

Coordinated Intake & Referral

â€¢ Networks with community providers to promote CI&R Referral and/or recruit eligible participants to needed services

â€¢ Conduct outreach in the community to engage and recruit women/families for CI&R

â€¢ Distributing flyers, brochures, or other informational or educational documents to inform members of the targeted communities.

â€¢ Attend Community meetings or health fairs to understand community issues and build relationships with community members

â€¢ Assist families to navigate home visiting, healthcare and social service systems

â€¢ Conduct Initial Intakes, including attempts to contact, to assess clients' service needs.

â€¢ Travel to contact high-risk clients in the service area as assigned when unable to locate

â€¢ Refer families to the appropriate home visiting service provider and follow up to ensure referrals are received by service provider and services are provided to families

â€¢ Provide immediate referrals to community resources for families with emergent needs

â€¢ Provide relevant information to clients about breastfeeding, health care options, parenting education, preventative health education and child development.

â€¢ Maintain participant records in accordance with program and funding source requirements

â€¢ Develops a weekly calendar of outreach activities and location.

â€¢ Conducts formal presentations in the community on CI&R Services

â€¢ Accurate and timely data entry of participant information into the Well Family System.

â€¢ Locate and research new services and resources for families

â€¢ Participate in continuous quality improvement activities

â€¢ Maintain confidentiality of children, families and other records and information

â€¢ Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary

Other:

â€¢ All other duties as assigned by the CHW Team Lead and Director of CI&R.

Education and/or Work Experience Requirements:

â€¢ High school diploma with two years of experience in the community. Strong customer service skills, experience with social services or public health/maternal child health field preferred.

â€¢ Experience working with diverse communities, organizations and agencies preferred. Strong communication skills are required.

â€¢ Resident or prior residence of the targeted zip codes of 32208,09,10 is a plus

â€¢ Ability to speak Spanish is a plus.

Additional Eligibility Qualifications:

â€¢ Excellent verbal and written communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community

â€¢ Ability to build trust.

â€¢ Excellent computer proficiency (MS Office â€“ Word, Excel and Outlook)

â€¢ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.

â€¢ Ability to work flexible hours; including evenings, weekends as needed.

â€¢ Ability to establish and maintain effective working relationships with Coalition partner agency staff and the public.

â€¢ Works collaboratively and effectively within a team

â€¢ Must be trustworthy, empathetic, persistent, resourceful and willing to help others

â€¢ Knowledge of community agencies and resources.

â€¢ Ability to connect with and interact effectively with culturally diverse families and organizations

â€¢ Ability to work with families in a non-judgmental and respectful manner

â€¢ Ability to communicate effectively with multiple community partners and medical providers

â€¢ Ability to use good judgment and make independent decisions with clear and professional boundaries

â€¢ Ability to work independently.

â€¢ Must be able to commit to the Coalition vision and be passionate about its mission.

â€¢ Requires reliable transportation, as travel is required, valid driverâ€™s license, good driving record and automobile insurance.

Physical Requirements:

â€¢ Ability to safely and successfully perform the essential job functions consistent with the ADA, and other federal, state and local standards.

â€¢ Must be able to travel to alternate locations.

â€¢ Required to sit, stand, walk, speak and hear while performing the duties of this job, regularly. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen

â€¢ Lifting/carrying up to 25 pounds.

Northeast Florida Healthy Start Coalition

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