Women's Health Care Advocate (Remote)

Job Details

Posting Date: 07-15-2025

Reference ID: 242698

Location: Ontario, Canada & British Columbia, Canada

Work Location: Remote

Discipline: Patient/Customer Services

Job Type: Contract/Contract-to-Hire (Temp)

Salary Expectations/ Pay Rate or Range: $28.00-$32.00 CAD

Job Description

Summary

We're looking for a mission-driven Care Advocate to join our remote Care Delivery team and support members in navigating digital healthcare services. You'll play a key role in ensuring timely, personalized care by connecting members with resources, coordinating support, and delivering an exceptional service experience.

Key Responsibilities:

Conduct video calls with new members to guide them through available services and support intro appointments including menopause, adoption/surrogacy, fertility, maternity, egg freezing, postpartum, parenting and pediatric care.
Respond quickly to member questions, offering tailored recommendations and education.
Coordinate with internal teams to ensure timely care, close the loop on tasks, and follow up as needed.
Help members navigate care networks and identify additional resources, including referrals.
Address barriers to care, including social determinants of health.
Contribute to cross-functional projects to improve the member experience.
This role requires flexibility, strong communication skills, and a passion for helping others. The team operates and supports members 24/7/365.

Minimum Education and Experience Qualification Requirements:

1-2+ years of direct patient care experience, ideally in women's or family health (e.g., pregnancy, postpartum, fertility, menopause, adoption, surrogacy)
BILINGUAL: French-Canadian & English
Background in healthcare, human services, or allied health
Strong communication skills with a compassionate, patient-centered approach
Proven ability to meet KPIs related to engagement, satisfaction, and productivity
Comfortable working in a remote or startup setting with flexibility and a growth mindset
Tech-savvy and adaptable to new platforms (e.g., Google Workspace, CRMs, EHRs, Zendesk)

Preferred:

Experience in maternal-child health, family planning, or options counseling
Certification or licensure in a healthcare-related field

Schedule/ Shift: M-F, 12:00pm-8:30pm EST/EDT - For British Columbia Canddiates this translates to 9:00am-5:30pm PST/PDT

Benefits:

Paid Sick Leave (Medix provides paid sick leave according to state and local sick leave ordinances)
Health Benefits / Dental / Vision (Medix Offers 6 different health plans: 3 Major Medical Plans, 2 Fixed Indemnity Plans (Standard and Preferred), and 1 Minimum Essential Coverage (MEC) Plan. Eligibility for health benefits is based on verifying that an average of 30 hours per week during the first 4 weeks of the work assignment has been met. If you meet eligibility requirements and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s).)
401k (eligible on the first 401k open enrollment date following 6 consecutive months on assignment. 401k Open Enrollment dates are 1/1, 4/1, 7/1, and 10/1)
Short Term Disability Insurance
Term Life Insurance Plan

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

Medix

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