Medical Office Administrator

Markham Fertility Centre (MFC) is a leader in the field of ART and Reproductive Genetics and is looking for a passionate Medical Administrative Assistant to join our team and positively contribute to our mission of devotion to excellence in the reproductive journey.

Markham Fertility Centre is more than a medical facility; we are dedicated to making dreams come true. For over three decades we have been at the forefront of groundbreaking, ethical, and scientifically advanced assisted reproduction. Our commitment to helping over 12,000 families realize their dreams of parenthood sets us apart. We take immense pride in our dedication to quality, safety, and excellence. Markham Fertility Centre was among the first clinics in Canada to earn accreditation and we continue to uphold these rigorous standards. Quality isn't just a goal, it's our way of life.

We foster an inclusive and collaborative team environment. We believe that growth and development should be accessible to all, and we encourage our team members to flourish alongside our clinic. We are unwavering in our pursuit of excellence throughout the reproductive journey for all. Our mission is to provide compassionate, innovative, and ethical care to help individuals and families realize their dreams of parenthood. Join us at Markham Fertility Centre, where we don't just change lives; we make dreams come true.

DESCRIPTION:

The ideal candidate for this position would have previous experience in fertility or an OB/GYNE office environment. The Medical Administrative Assistant role is the first point of contact for those referred to our Physicians. This individual is responsible for the day-to-day organization of the team and communication with team members and patients. Sound judgment and independence while managing the day-to-day related administrative activities is expected. Sensitivity, empathy, excellent problem-solving, and attention to detail are a must.

Proficiency in Mandarin and Cantonese is an asset.

JOB RESPONSIBILITIES INCLUDE:

Being a welcoming first point of contact for patients.

Accurately entering/confirming demographics and relevant patient info.

Obtaining and processing consents.

Maintain patient privacy and confidentiality.

Schedule and confirm patient appointments and follow-ups

Answer telephone and email messages; return messages promptly.

Provide patients with test instructions, and requisitions; and assist in coordinating.

Obtain patient test results from a variety of sources.

Accurate filing of patient information in electronic medical record.

Maintain efficient patient flow and scheduling.

Responsible for cleaning and restocking exam rooms.

A SUCCESSFUL CANDIDATE WILL HAVE:

Exceptional customer service and interpersonal skills

Strong organizational skills and attention to detail

Strong understanding and compliance regarding confidentiality

Knowledge about providing a safe and inclusive environment to gender and sexually diverse people (2SLGBTQIA+)

Excellent critical thinking, problem-solving, and decision-making skills

Excellent communication skills in verbal and written applications.

Be able to work independently and be self-motivated

Ability to successfully multi-task

A solid work ethic and adaptable attitude.

Strong computer and keyboarding skills

EDUCATION AND EXPERIENCE

Medical Office Administrator Diploma, 2-3 years of experience

Combined education and experience.

Benefits:

Company events

Health and Dental benefits

Employee assistance program

Paid time off

Competitive pay structure

Job Type: Full Time

Work Location: In person

Job Type: Full-time

Pay: $28.86-$32.46 per hour

Benefits:

Company events
Employee assistance program
Extended health care
Paid time off
Wellness program

Schedule:

Monday to Friday

Work Location: In person

Markham Fertility Centre

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