Job Title: Family Case Manager - Residential Services

Type: Direct Hire (Permanent position after 3 weeks of remote training)

Location: North Philadelphia

Hours: Monday to Friday, 9 AM to 5 PM

Start Date: ASAP (Next training session begins February 18th)

Benefits:

Generous time off (3 weeks to start) with 80 hours carry over
Sick time usable for children, partners, and family
Employee Assistance Program for self and household members
Annual increases with 2% retention recognition every 2 years of continuous service
Health insurance (medical, vision, dental) with no deductibles, effective from the 1st of the month following the hire date
$100 monthly reimbursement for those who opt out of benefits
FSA and HSA account options
401k with employer contribution match after 1 year of service
Union representation and retirement savings plan
Opportunities for professional development and growth

Job Responsibilities:

Provide direct service links for facility residents and/or their children to external resources necessary to establish safe and more permanent housing and support.
Manage a caseload of clients, offering individual case management, advocacy, needs assessment, action planning, and evaluation.
Accompany residents and/or their children to outside appointments as needed for support and advocacy.
Develop, implement, coordinate, and facilitate group meetings addressing personal and emotional needs of children and residents (current and former).
Offer ongoing individual support and informal counseling through home visits and phone calls, making outside referrals when appropriate.
Identify new resources, develop informational materials, and network with community resources on women's health, housing, financial literacy, domestic violence, parenting, children's health, and other relevant topics.
Register/transfer children to area schools and visit schools as needed to address academic, attendance, and/or behavioral concerns.
Conduct intake interviews upon entry and psychosocial assessments within required timelines.
Provide training and education on issues such as domestic violence, parenting, and healthcare.
Perform exit interviews, collect and report data, and maintain professionalism, sensitivity, and confidentiality at all times.
Attend staff, program, and agency meetings, as well as supervision as required.

Job Qualifications:

Bachelor's degree in social services or a related field with some experience in direct service and/or advocacy.
Ability to work effectively with a diverse population.
Experience with domestic violence issues and bilingual proficiency are strongly preferred.
Prior case management experience and skills in crisis intervention, conflict resolution, group facilitation, and counseling are highly desirable.
Must attend upcoming Domestic Violence Advocate Virtual-Paid Training.
Must pass criminal (state & FBI) and child abuse clearances.

Additional Information:

LHH

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