Job Title: Medical Assistant

Kofinas Fertility Group is a leading NYC fertility practice dedicated to helping families grow through advanced reproductive technologies and compassionate care. We provide a comprehensive range of fertility services across five locations, including an in-house surgery center and labs, using state-of-the-art equipment and practices. Our team is committed to making each patient’s journey comfortable, efficient, and successful.

Job Overview:

We are a leading fertility practice looking for a dedicated and adaptable Medical Assistant to support both clinical and administrative functions in our practice. This role is essential in assisting providers and ensuring a smooth, compassionate patient experience throughout fertility treatments. The ideal candidate will be organized, detail-oriented, and capable of thriving in a fast-paced, emotionally sensitive healthcare environment.

Key Responsibilities:

Patient Interaction and Customer Service:

· Provide high-quality customer service and maintain strong, compassionate patient communication at all times.

· Exhibit professional telephone courtesy and answer incoming calls promptly and efficiently.

· Offer patient education regarding treatment plans, medications, and follow-up care instructions.

· Provides training to patients and educates them regarding IVF, ovulation induction, oocyte retrieval, and embryo transfer procedures.

· Demonstrate sensitivity to cultural differences.

Clinical Support:

· Prepare patients for examinations and assist the physician or nurse practitioner during medical procedures.

· Perform diagnostic tests such as recording vital signs and conducting phlebotomy.

· Collect and process laboratory specimens (blood, urine, etc.) for diagnostic testing.

· Maintain a clean, organized, well-stocked clinical environment, including exam room preparation and instrument sterilization.

· Support patient care during in-office procedures and triage patient concerns in coordination with healthcare providers.

· Assist the surgeon during oocyte retrievals and maintain custody of the tissue while transporting the sample to the embryologist from the operating room.

· Assist with the operation of the ultrasound control panels during surgeries.

· Prepare heating blocks and tubes prior to oocyte retrieval; monitor of heating block temperature, as well as suction readings during the surgery.

Documentation and Record-Keeping:

· Accurately document patient information and perform thorough intake using Electronic Health Record systems.

· Update patient charts with medical histories, current medications and allergy information.

· Maintain organized records and ensure adherence to HIPAA and patient confidentiality standards.

· Ensure lab results are available for follow-up visits, track abnormal lab results and document test requests.

Administrative Duties:

· Possessing comprehensive knowledge of Kofinas Fertility Group services, locations, and departments to accurately direct patients to the appropriate party.

· Obtain treatment cycle prior authorizations from insurance companies for multiple providers

· Monitor inventory and order supplies when necessary

· Schedule appointments for ancillary services as needed.

This role combines essential clinical care with administrative efficiency, making it a critical part of the healthcare team’s ability to deliver excellent patient services.

Qualifications:

Education: Associate’s degree or higher is required, preferably in healthcare administration, or a related field.
Certification: Certified Medical Assistant (CMA or RMA) required.
Experience: Minimum of 1-2 years in of experience in a medical practice.
Technical Skills: Proficiency in using EMR systems and Microsoft Office Suite.
Knowledge: Familiarity with medical terminology, procedures, and best practices.
Communication Skills: Strong written and verbal communication skills to interact with patients and healthcare professionals. Exceptional phone skills and the ability to multitask while delivering high-quality customer service are essential.

Experience:

· EMR systems: 1 year (preferred)

· Vital signs: 1 year (preferred)

Key Competencies:

Attention to detail and strong organizational skills
Ability to handle sensitive patient information with discretion
Ability to multitask, manage time efficiently, and prioritize tasks in a fast-paced environment
Exceptional customer service skills with a patient-focused attitude

Benefits:

Competitive salary based on experience
Health, dental, and vision insurance
Paid time off and holidays
401(k) retirement plan

Why Join Us?

Be part of a compassionate and dedicated team in a rewarding field.
Opportunities for professional growth and advancement.
Competitive compensation and benefits package.
A supportive work environment focused on patient-centered care.

If you are passionate about providing outstanding service, thrive in a dynamic healthcare environment, and are committed to contributing to a compassionate fertility practice, we would love to hear from you. Please submit your resume for consideration.

Job Type: Full-time in office with typical office hours, Monday – Friday. Rotating weekend shifts as scheduled.

Location: New York, NY 10023

Pay: $23.00 - 25.00 per hour

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Work Location: In person

Kofinas Fertility Group

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