SUMMARY: The Clinical Scheduler is responsible for effectively and professionally managing patient flow from arrival to departure; performing various clerical duties; deals with other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relations. Handles incoming calls, schedules appointments, returns calls from patients, calls in prescriptions/changes as well as other phone responsibilities. Other duties may be assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Answer incoming telephone calls; handle patient concerns as appropriate or route to appropriate personnel.
Schedule appointments according to doctor’s instructions and/or template in the Patient/Practice Management (Scheduling) system.
Review and scan all lab results, correspondence and necessary documents in the patient record.
Handle incoming calls—take complete and accurate phone messages including caller’s name, telephone number. For sick calls include signs and symptoms, drug allergies, present medications, and pharmacy phone number. Prescription refills need to include the name of drug, dosage, frequency, and pharmacy phone number. Document appropriately in the EMR system.
Return patient calls in a timely manner
Call in prescriptions/changes according to the doctor’s instruction (doctor’s order). Document appropriately in the EMR system.
Check for accuracy of insurance status, eligibility, account information, and all vital statistics.
Complete referrals and pre-certifications in a timely manner—should have a good understanding of all insurance companies and referral/ pre-certifications requirements.
Must have predictable and consistent attendance

SECONDARY DUTIES

Open mail daily.
Maintain a clean and orderly work area.
Check for accuracy of insurance status, eligibility, account information, and all vital statistics.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

Ability to cope with busy, challenging office environment.
Strong phone skills
Pleasant, courteous personality
Basic typing and computer skills, (Patient/Practice Management (Scheduling) & Electronic Med. Records experience helpful) minimum 25 wpm typing
Ability to communicate effectively both written and verbally.
Minimum of two years’ experience in a physician’s office.

EDUCATION and/or EXPERIENCE

High school education or equivalent.
3-5 years’ experience office environment in the medical field.

KNOWLEDGE, SKILLS AND ABILITIES

Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public. Ability to maintain quality control standards. Ability to recognize problems and recommend solutions. Ability to interpret, adapt and apply guidelines and procedures. Finally, articulate speech and pleasant, professional manner are necessary.

CERTIFICATES, LICENSES, REGISTRATIONS

Healthcare Provider BLS Certification

PHYSICAL DEMANDS AND WORK ENVIRONMENT

Must be able to stand/sit for 8 to 10 hours a day
Requires regular walking, bending, pushing, pulling and lifting
Must be able to lift at least 10-15lbs
Must be able to assist patients with transfers from chair to wheelchair, to exam tables, and back to wheelchair/chair
Must be able to assist patient with turning/positioning on exam table
Must be able to push patient in wheelchair
Must be able to manipulate objects—reaching, grasping, handling
Must exhibit good communication skills—understand, respond and translate into action
Clinical setting; exposure to communicable diseases, medical preparations and other conditions common to a clinical environment.

Heritage Medical Associates

Latest Jobs

Clinical Scheduler, Dr. Erin Rebele, OB, Downtown Nashville