PROGRAM MANAGER, MATERNAL CHILD HEALTH Job Number: 00136732

Job Posting: Apr 10, 2025, 1:39:18 PM Closing Date: Apr 24, 2025, 11:59:00 PM Full-time Shift Start Time: 8:30 A.M. Shift End Time: 4:30 P.M.

Collective Bargaining Unit: NONE Posting Salary: $118,932 TO $134,538

Organization: Health and Hospital Systems

Job Title: Program Manager, Maternal Child Health

Department: Ambulatory and Community Health Network

Shift: 8:30 AM – 4:30 PM

GRANT FUNDED POSITION END DATE 06/30/2025

Job Summary

Under general direction, the Program Manager, Maternal Child Health plans, develops and implements policies and procedures for the Maternal Child Health Programs. Supervises program activities, coordinates services, and assures regulatory compliance.

General Administrative Responsibilities

Collective Bargaining

Review applicable Collective Bargaining Agreements and consult with Labor Relations to generate management proposals
Participate in collective bargaining negotiations, caucus discussions and working meetings

Discipline

Document, recommend and effectuate discipline at all levels
Work closely with labor relations and/or labor counsel to effectuate and enforce applicable Collective Bargaining Agreements
Initiate, authorize and complete disciplinary action pursuant to CCH system rules, policies, procedures and provision of applicable collective bargaining agreements

Supervision

Direct and effectuate CCH management policies and practices
Access and proficiently navigate CCH records system to obtain and review information necessary to execute provisions of applicable collective bargaining agreements

Management

Contribute to the management of CCH staff and CCH’ systemic development and success
Discuss and develop CCH system policy and procedure
Consistently use independent judgment to identify operational staffing issues and needs and perform the following functions as necessary; hire, transfer, suspend, layoff, recall, promote, discharge, assign, direct or discipline employees pursuant to applicable Collective Bargaining Agreements

General Administrative Responsibilities continued

Work with Labor Relations to discern past practice when necessary

Typical Duties

Manages the activities of Maternal Child Health Programs through the support of development, implementation and evaluation of policies, procedures and protocols which regulate the delivery of services to client base; coordinates distribution of services between inter-departmental programs or outside agencies, acts as liaison/consultant to minimize duplication of services.

Guides program staff engaged in providing education and resource services by training staff, assigning work and reviewing staff progress, conducting performance evaluations and administering correct action and coaching.

Provides program services when necessary.

Evaluates operational performance by reviewing provision of service and client satisfaction against staffing levels, work methods and procedures; supports implementation changes to ensure effective operations and compliance with requisite policies and regulations.

Works with Director of MCH and grants management team to assist with program reviews and financial audits by explaining expenditures and providing other information requested by the auditors.

Performs periodic client file audits to ensure compliance with State and Federal program requirements.

Evaluates and tracks trends for patients receiving care outside Cook County Network to provide actionable recommendations, identify areas for outreach to bring members to receive ambulatory or specialty care at Cook County Health.

Identifies and creates ongoing schedule of education and training needed relevant to optimizing services.

Collaborates with Front Desk to establish routine evaluations and reporting to identify and implement performance improvement processes for patient retention and enrollment.

Maintains excellent relationships and effective communication with internal and external partners to ensure efficient implementation and achievement of established goals.

Timely reports programmatic data toward Maternal Child Health initiatives and management of staff integral to programs.

Participates and promotes relevant best practice and evidence-based program data at collaborative partnership meetings toward positive influence on mission driven policy initiatives.

Performs other duties and projects as assigned.

Minimum Qualifications

Bachelor’s degree in health care administration, community health, public health, or business

Three (3) years of experience working in healthcare, health care grant management, patient education, patient access, referrals, managed care or process improvement

Must be able to work evenings and on the weekends, as needed

Prior Program Management experience

Preferred Qualifications

Prior Community Health Center experience

Prior Maternal Child Health experience

Bilingual

Knowledge, Skills, Abilities and Other Characteristics

Knowledge of managed care plans, patient access strategies, scheduling practices and open access models.

Knowledge of Microsoft Office Suite.

Excellent verbal and written communication skills necessary to communicate with all levels of staff and a patient population composed of diverse cultures and age groups Training, knowledge and/or experience with Sexual Health and Reproductive Health

Demonstrates good computer and typing skills

Ability to establish working relationships with staff and the public

Ability to learn electronic medical record and data systems.

Ability to write narrative reports, correspondence

Physical and Environmental Demands

This position is functioning within a healthcare environment. The incumbent is responsible for adherence to all hospital and department specific safety requirements. This includes but is not limited to the following policies and procedures: complying with Personal Protective Equipment requirements, hand washing and sanitizing practices, complying with department specific engineering and work practice controls and any other work area safety precautions as specified by hospital wide policy and departmental procedures.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.

For purposes of the American with Disabilities Act, “Typical Duties” are essential job functions.

VETERAN PREFERENCE

PLEASE READ

When applying for employment with the Cook County Health & Hospitals System, preference is given to honorably discharged Veterans who have served in the Armed Forces of the United States for not less than 6 months of continuous service.

To take advantage of this preference a Veteran must:

Meet the minimum qualifications for the position.

Identify self as a Veteran on the employment application by answering yes to the question by answering yes to the question, “Are you a Military Veteran?”
Attach a copy of their DD 214, DD 215 or NGB 22 (Notice of Separation at time of application filing. Please note: If you have multiple DD214s, 215s, or NGB 22S, please submit the one with the latest date. Coast Guard must submit a certified copy of the military separation from either the Department of Transportation (Before 9/11) or the Department of Homeland Security (After 9/11). Discharge papers must list and Honorable Discharge Status. Discharge papers not listing an Honorable Discharge Status are not acceptable.

A copy of a valid State ID Card or Driver’s License which identifies the holder of the ID as a Veteran, may also be attached to the application at time of filing.

If items are not attached, you will not be eligible for Veteran Preference

VETERANS MUST PROVIDE ORIGINAL APPLICABLE DISCHARGE PAPERS OR APPLICABLE STATE ID CARD OR DRIVER’S LICENSE AT TIME OF INTERVIEW.

Degrees awarded outside of the United States with the exception of those awarded in one of the United States' territories and Canada must be credentialed by an approved U.S. credential evaluation service belonging to the National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators (AICE). Original credentialing documents must be presented at time of interview.

Please note all offers of Employment are contingent upon the following conditions: satisfactory professional & employment references, healthcare and criminal background checks, appropriate licensure/certifications and the successful completion of a physical and pre-employment drug screen.

CCHHS is strictly prohibited from conditioning, basing or knowingly prejudicing or affecting any term or aspect of County employment or hiring upon or because of any political reason or factor.

COOK COUNTY HEALTH & HOSPITALS SYSTEM IS AN EQUAL OPPORTUNITY EMPLOYER

Cook County Health & Hospitals System

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