Clinica Sierra Vista is excited to be one of the largest Federally Qualified Health Centers in the Nation! We’re honored to serve the men and women of the fields. We also offer care and support to the inner city, the rural and isolated, those of low, moderate, and fixed incomes, and families from an array of cultural backgrounds who speak several languages. We don’t inquire about immigration status because we simply don’t need to know. If you come to us, we will treat you like any other patient.

As we grow our team, we are looking for individuals who believe the patient is always #1.

Why work for us?

Competitive pay which matches your abilities and experience
Health coverage for you and your family
Generous number of vacation days per year
A robust wellness plan and health club discounts
Continuing education assistance to grow and further your talents
403(B) plan with company matching

Intrigued? We’d love to hear from you! Please review the job details below and then click “apply.”

We're looking for someone to join our team as a Health Information Medical Clerk I who:

The Health Information Medical Clerk I is responsible for managing, and processing electronic health records within Electronic Health Records (EHR), ensuring compliance with regulatory standards and organizational policies. This role plays a critical part in patient data integrity, release of information, document processing, and workflow optimization to support clinical operations and continuity of care.

Essential Functions:

1. Electronic Health Records Management

Ensure timely and accurate entry, indexing, and retrieval of medical records in EHR System.
Generate barcodes in EHR to identify and categorize patient data for accurate record filing.
Scan and index various medical record documents into OnBase and Epic to ensure seamless provider access.
Process records corrections, merges, and deficiencies per HIM policies.
2. Release of Information (ROI) & Compliance
Process patient, provider, and third-party ROI requests using Epic’s ROI module.
Ensure ROI requests comply with HIPAA, HITECH, and other regulatory guidelines.
Track release status, authorization types, and billing details within Epic.
Generate invoices and track payments for ROI requests, ensuring proper documentation.
Support audit preparation by retrieving and reviewing patient records for internal and external audits.
Verify patient identify and ensure proper authorization before discussing records.
Guide patients and requesters on the ROI process, required forms and turnaround times.
Escalate urgent or time sensitive requests to the HIM lead or Supervisor.
3. HIM Workflow & Process Optimization
Maintain EHR dashboards and work queues to track HIM tasks, including deficiency tracking, chart corrections, and record retrieval.
Collaborate with clinical teams and providers to obtain timely documentation and signatures.
Identify and escalate chart discrepancies, missing information, or system errors.
Ensure timely completion of chart requests from internal and external audits.
4. Data Integrity & Quality Assurance
Monitor document quality, completeness, and accuracy in EHR.
Flag documentation deficiencies and notify providers through EHR in-basket messaging.
Ensure proper handling and resolution of duplicate patient records and incorrect merges.
Support HIM reporting and analytics by extracting data from EHR for performance tracking
5. Business Strategy & Technology Integration
Assist in the implementation of new EHR HIM features to improve efficiency.
Support Epic system updates and optimizations by testing new functionalities.
Identify opportunities for automation and workflow enhancements to reduce manual tasks.
Work with IT and HIM leadership to improve reporting, analytics, and compliance tracking.
6. Phone calls
Answer and respond to patient, provider, and third party inquiries regarding medical records.
Direct callers to the appropriate department or personnel for further assistance.
Provide Status updates on medical records requests, release of information, and document processing.
Accurately document all phone interactions in Epic for audit and compliance purposes.
7. Mail Responsibilities
Receive & Sort Incoming Mail – Open and properly handle correspondence. Sort and process ROI requests, legal documents and patient inquiries.
Process outgoing mail – Prepare and handle correspondence in compliance with HIPAA regulations.
Legal & Compliance mail handling – Review legal requests to ensure proper handling and escalate high priority or time sensitive legal requests to HIM leadership.

You'll be successful with the following qualifications:

High School Diploma or GED required.
1+ years of experience in HIM, medical records, or healthcare administration preferred.
Knowledge of Epic EHR or other electronic health record systems is a plus.
Strong attention to detail and organizational skills.
Basic knowledge of HIPAA regulations and medical record processing.
Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook
Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized.
Customer service skills: communication, empathy, patience, and technical knowledge
Work in team-oriented environment and work well under deadlines.
Bi-lingual English and Spanish.
Ability to handle multiple tasks and work in a busy environment.
Ability to work at multiple clinic sites.
Valid CA Driver’s License and proof of insurance.
Knowledge of office equipment use such as Computer, Scanner, Fax, Email, eFax, Telephone, electronic communication platforms and/or upload platforms. Must adhere to Clinica Sierra Vista's employee health/immunization requirements or provide a valid exemption request for subsequent approval.

Clinica Sierra Vista values human rights, goodwill, respect, inclusivity, equality, and recognizes that the organization derives its strength from a rich diversity of thoughts, ideas, and contributions. As leaders in healthcare industry, we aspire to be an employer of choice by promoting an organizational culture that reflects these core values. We seek to attract, develop, and retain a talented and dedicated workforce where people of diverse races, genders, religions, cultures, political affiliations and lifestyles thrive. Our goal is to create a welcoming and inclusive environment that empowers our employees to provide the highest level of service to our community of residents and businesses; they’re counting on us.

Clinica Sierra Vista is an equal opportunity employer and strives to attract qualified applicants from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, gender expression, marital status, ancestry, physical disability, mental disability, medical condition, genetic information, military and veteran status, or any other status protected under federal, state and/or local law. We aim to create an environment that celebrates and embraces the diversity of our workforce. We welcome you to join our team!

Clinica Sierra Vista

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