Description

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.

Job Summary

Responsible for collecting and entering complete and accurate demographic and insurance information prior to the patient’s arrival
Verifying that the pre-certification requirements of the insurance companies have been met
Verifying the benefits coverage and quantifying the patient liability portion
Contacting the patient the day before arrival to remind them of the appointment, set the expectation for payment, and answer any questions the patient may have.

Essential Functions

Pre-registers Outpatients, and Inpatients
Verifies that the insurance coverage is in effect, determines the amount of coverage & patient liability
Verifies that Pre-certification has been obtained whenever appropriate & works with the Physician’s office staff to obtain it whenever needed
Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
Contacts scheduled patients the day prior to their appointment to confirm they are coming and verify that all demographic & insurance information is correct

Qualifications

Education

High school diploma or equivalent - Required

Licenses/Certification

HFMA’s Certified Patient Account Representative (CPAR) designation - Preferred

Experience

Three years of customer service experience - Required

Carolina Pines Medical Group

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