Patient Experience Manager

Cadence Physiotherapy is a female-owned multidisciplinary private practice located in Toronto’s east end (nearest intersection is Kingston Road and Victoria Park Avenue). The Cadence practitioner team consists of four physiotherapists, two RMT’s and a chiropractor, as well as offering small group classes. Cadence’s areas of expertise focus on orthopedics, sport related injuries, and women’s health.

We are looking to add a full-time patient experience manager to our amazing team. If you are someone who wants to look forward to coming to work every day, then this is the job for you!

Role and Responsibilities:

Welcoming patients, booking patients, answering the phone calls, managing patient relations
Managing clinic billings and submitting direct billing to private insurance companies
Keeping up with email correspondence with patient inquiries
Leading patient related communication with respect to unscheduled patient lists, no-show appointments, etc.
Laundry: starting washer/dryer, folding and putting away laundry
Tasks of clinic cleanliness: vacuuming, empty garbage at end of day, cleaning patient/public washroom

Our preference is for a receptionist candidate has the following qualities:

College or University education - in business administration, medical office administration, human resources management or information management, or related field (candidates with relevant experience will also be considered)
Organized and Detail-Oriented – Excellent ability to manage schedules, maintain records, and oversee day-to-day operations efficiently.
Strong Communication Skills – Effective verbal and written communication with patients, staff, and external stakeholders.
Customer Service Excellence – A friendly and professional demeanor to create a welcoming environment for patients.
Problem-Solving Skills – Proactive and resourceful in addressing challenges and ensuring smooth clinic operations.
Leadership and Team Management – Ability to guide and support clinic staff, fostering collaboration and productivity.
Tech-Savvy – Proficient in using office software, scheduling tools, and electronic medical record (EMR) systems. Experience using JaneApp is considered an asset.

*Work experience in retail or service industries considered an asset, but not mandatory*

Shifts: we are open from 7:30am-7pm weekdays and 9am-2pm Saturdays (with part-time Patient Experience Manager supplemental your full time hours). Hours will be discussed with the right candidate; some evenings and some mornings will be required.

If you want to work in a positive and welcoming environment, and look forward to coming to work every day, please send us an email at finance@cadencephysiotherapy.com.

Contact: Hilary Mallinger & Sarah Hull

Email: finance@cadencephysiotherapy.com

Phone: (416) 4693-0909

Website: www.cadencephysiotherapy.com

Cadence Physiotherapy

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Patient Experience Manager