Responsible for scheduling patients’ appointments appropriately and timely with a focus given to superior customer service.

RESPONSIBILITIES:

Accurately schedules, reschedules and cancels patient appointments as required
Answers all patient inquiries related to office and procedure appointments
Transfers calls as needed to appropriate staff or department that can assist patient with specific needs, including transferring to a nurse if call requires nursing assistance
Provides instructions to patients to ensure they are prepared for examinations and procedures
Accurately obtains and enters all patient demographic and insurance information
Must ensure all other necessary and pertinent information is accurately captured and must proactively identify and address any discrepancies or missing details
Must monitor for and address any flags or alerts related to billing/financials, account restrictions, and other miscellaneous alerts. Must take appropriate action by transferring patient to billing department or other relevant department as needed per policy guidelines
Must navigate and monitor patient secure messaging system efficiently and assist patients as needed, ensuring their inquiries are resolved promptly
Follows all policies and procedures set forth by the company and department lead
Strictly adheres to HIPAA laws and company policies related to patient confidentiality
Maintains accurate and timely recordkeeping
Participates in meetings as required
May assist in other miscellaneous clerical roles as needed
Responsible for other tasks as assigned

JOB TYPE:

QUALIFICATIONS:

High school diploma or GED required
One year or more of experience in customer service preferred
Experience scheduling for a medical practice is preferred
Skill in using computer programs, telephone systems, and patient messaging and engagement platforms

Associated Surgeons and Physicians, LLC

Latest Jobs