Clinical Technology Associate

Together Women's Health, LLC • Full-time • Grosse Pointe, Michigan, United States • $80k - $85k / year • 5d ago

Overview:

At Together Women’s Health (TWH) we are driven by our mission to improve the lives of our healthcare partners and their patients. Our focus is on bringing together the best-in-class private practices, in the women’s healthcare space, to provide a more seamless and holistic experience for our patients. We are growing and in search of a Clinical Technology Associate to join our team!

Our Company currently operates more than 20 women’s healthcare private practices across MI, IL, AL, CO, MS, MO, GA, and TN and is a portfolio company of Shore Capital Partners. The Clinical Technology Support Specialist is responsible for supporting the Clinical Tech team in training, implementing, and optimizing clinical technology initiatives.

Responsibilities:

Oversees, participates in, and collaborates on the maintenance, support, and optimization of enterprise-wide clinical applications under the direction of the Director of Clinical Technology.

Participates in and helps support EMR conversions in collaboration with Director of Clinical Technology.
Manages and resolves incoming help desk tickets from practices, escalating high priority requests as necessary.
Leads onsite and remote training sessions with clinical and clerical end-users.
Collaborates with cross-functional teams to ensure integration and alignment of workflows to support organizational initiatives.
Identifies inefficiencies and opportunities for improvement.
Provides operational support for post implementation of clinical software including onsite and remote EMR optimization activities.
Helps evaluate, implement, and optimize additional platforms that integrate with EMR to help improve patient and provider experience as well as marketing and RCM.
Ability to engage with multiple projects and clinics while managing competing priorities.
Adheres to defined strategies and guidelines around clinical application improvement initiatives.
Tracks issues and manages change requests, escalating when indicated.
Develops and maintains content specific, competency-based training and workflow guides.
Collaborates on development of organizational best practices for specific applications.
Addresses concerns, feedback, and requests professionally and in a timely manner.

Qualifications:

RequiredEducationandExperience:

3+ years' experience in clinicalcapacity,healthcareoperations,orhealthcareinformatics.
3+ years' experience with EMR/EHRsoftware–preferablywithAthena.
2+ years' experience with EMRimplementationand/or conversions.
Bachelor’s Degree (four-year college or technical school) in a clinical or technical discipline, or non-degreed applicants who have equivalent experience.

RequiredKnowledge,Skills,andAbilities:

Proficient with Microsoft Office products including Word, Excel, PowerPoint, and Teams.
Strong technical skills.
Excellent organization and communication skills.
Clinical application support experience preferred.
Analytical and problem-solving abilities to evaluate and re-engineer existing workflows.
Applied knowledge of direct care and clinical operations.
Medical terminology, processes, forms, and technology.
Data privacy practices and laws.
In-depthknowledgeofEHRsystemsandregulatory requirements.

Travel: Up to 40% US based, to practice locations; some overnight travel required.

Compensation will be competitive and commensurate with experience and will include a base salary and performance-based bonus (dependent on experience). We offer an attractive comprehensive benefits package, including medical, dental, vision, and 401K benefits (with match).

Qualified Applicants may apply for consideration!

More About TWH:

Together Women’s Health (TWH) was created to be a leading network of integrated women’s healthcare providers. Our business solutions combine good medicine and a strong infrastructure to continuously improve care across Ob-Gyn and other women’s health centered practices. In partnering with physician groups, TWH manages support services that foster growth for private practices and nourish their ability to provide the best total care to their patients. Recognizing a commonality among clinicians in the evolving women’s health sector, where a lack of scale affects their ability to provide more robust care and diverse services, was the motivation for their connected care model. Together Women’s Health was founded in 2020 as a platform for elevating private obstetrics and gynecology practices to their full potential. Our objective is to empower physicians so that they can better serve their patients. We invest heavily in building and maintaining a culture to be the employer of choice, cultivating a community of providers and resources, which in turn enriches patient experience and strengthens doctor-patient relationships. With the combined leadership of expert physicians, experienced Board of Directors, and strategic financial partner, Shore Capital Partners, TWH puts our medical affiliates at the forefront of innovation in women’s health.

OUR MISSION

To improve the lives of our healthcare partners and their patients.

OUR VALUES

Trust - We operate with integrity each day by doing the next right thing – for the patient and the business.

Respect - It’s not what you say, it’s how you make them feel. We listen and always care.

Collaboration - We are one team with a shared vision of success. No one of us is as effective as all of us.

Inspired - We bring enthusiasm and passion to the workplace. We believe we can achieve anything.

Accountability - We are responsive and keep our promises to our patients, our partners, and one another.

Excellence - We are committed to exceeding expectations and advancing the patient experience in all that we do.

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