Location: Swords
Reports to: ReproScan Manager
Contract Type: Part-time/ Casual
About The Role
We are seeking a dedicated and organised
ReproScan Administrator to join our dynamic team. This is an exciting opportunity to play a key role in ensuring the smooth and efficient running of ReproScan's Satellite Services Programme and the day-to-day operations of our clinic.
The ideal candidate will have excellent communication skills, strong attention to detail, and a genuine passion for patient care. You'll be the first point of contact for patients, helping coordinate appointments, manage documentation, and support them throughout their treatment journey.
Key Responsibilities
- Coordinate and manage patient appointments, consultations, and procedures.
- Liaise with patients to ensure timely responses and exceptional service.
- Organise patient prescriptions and liaise with pharmacies.
- Book procedures and appointments into clinic systems (IDEAS and Socrates).
- Send scan and blood results promptly.
- Provide patient information and support via phone, email, and in person.
- Maintain accurate patient records and ensure all paperwork is complete before consultations.
- Manage invoicing and process payments.
- Support front-of-house duties - greeting patients and keeping appointments on schedule.
- Liaise with external clinics and partner services.
- Assist with general administrative tasks, including typing, filing, scanning, and stock management.
- Handle patient feedback and complaints with empathy and professionalism.
What We're Looking For
- Education: Leaving Certificate (essential). A Medical Secretary qualification or equivalent is desirable.
- Experience: Prior experience in patient coordination, medical administration, or similar roles.
- Skills & Attributes:
- Excellent written and verbal communication in English.
- Patient, calm, and empathetic nature.
- Highly organised and detail-oriented.
- Strong team player with accountability and initiative.
- Proficient in computer systems and clinic software.
- Knowledge of IVF or fertility services (an advantage).
- Ability to work effectively under pressure in a busy clinical environment.
Why Join Us
At ReproScan, you'll be part of a supportive and compassionate team dedicated to helping patients through some of the most important moments in their lives. We value teamwork, respect, and professionalism - and we provide a rewarding work environment where your contribution truly makes a difference.
Our Benefits Include:
- Company pension plan
- Private health insurance
- Fertility treatment benefits
- Employee Assistance Programme (EAP)
- Paid maternity leave benefits
- Additional annual and sick leave
- Ongoing professional development and support
- A supportive, team-oriented work culture
Working Hours:
- Minimum 15 Hours per week - Likely Shifts- Tuesday and Fridays- 5pm- 9pm, Saturdays - 9am - 4pm
