Job Title: Head Of Operations/ Clinic Manager
Department: Operations
Location: Al Khobar, Saudi Arabia
Employment Type: Full Time
Who we are:
- ART Fertility Clinics is a leading institution of Reproductive Medicine with clinics in the Middle East & India. The institution is known for delivering the highest success rate in the region and has helped thousands of couples achieve their dream of parenthood. Clinical Excellence in Delivering the Highest Pregnancy Success Rates, The Most Advanced Technology & Infrastructure, and Proprietary research and Techniques have established Art Fertility Clinics as Leaders in Fertility Treatments & Research Globally.
- ART Fertility Clinics was started as an extension of IVI RMA Global in 2015 under the brand name IVI Middle East. In Jan 2020, IVI RMA divested its ownership to Gulf Capital and the entity was rebranded as ART Fertility Clinics. The company is backed by a large private equity fund.
- In the past ten years, ART Fertility Clinics has established Clinics in Abu Dhabi, Dubai and Al ain become the leading institute for Human Reproductive Medicine in the Middle East. As part of the global expansion initiative mandated by Gulf Capital, ART Fertility has expanded its presence in India, commencing operations of 6 IVF clinics across India in 2021 with additional clinics in the pipeline. These clinics provide the most comprehensive range of services including IVF, Male infertility, and genetics.
Position Overview
Reporting to the CEO and Medical Director, the Head of Operations will oversee the entire clinic’s functions – clinical, laboratory, administrative, and financial. The ideal candidate is a results-driven leader with strong healthcare experience, preferably in reproductive medicine or IVF, and a deep understanding of the regulatory environment in Saudi Arabia.
Key Responsibilities
- Lead and optimize daily clinic operations, including patient care, embryology lab, and support services.
- Develop and implement sales strategies to convert walk-in patients, engaging them before and after consultations to promote IVF treatments and maximize patient commitment.
- Assist and coordinate with the center level marketing and sales head in establishing ART brand in the locality/area/city through various sales and marketing campaigns.
- Collaborate with the Department Heads to maintain high IVF standards (ESHRE, ASRM), equipment management, and quality control.
- Drive strategic initiatives in line with corporate goals, growth targets, and market trends.
- Ensure full compliance with local healthcare regulations (MOH, NCEC) and international standards.
- Maintain up-to-date knowledge of Saudi healthcare regulations and ensure clinic operations adhere to all legal and ethical standards.
- Manage budgets, monitor financial performance, and support cost-effective operations. Share KPIs with CEO and Medical Director.
- Monitor the performance of the Center in terms of revenue & profitability against targets and take corrective steps as required
- Enhance patient experience through efficient processes and compassionate service.
- Oversee EMR and lab systems, data security, and digital integration.
- Build and manage relationships with suppliers, insurers, and healthcare partners.
- Maintain quality assurance protocols and improve success rates and safety.
- Support clinic branding, community outreach, and physician referral networks.
- Monitor risks and implement mitigation plans across clinical and operational areas.
- Lead hiring, staff performance reviews, training, and team development.
- Oversee financial transactions, including collecting cash, processing card payments, and ensuring accurate billing entries into the clinic’s system.
- Ensure that in cases of IVF failure the necessary formalities & policies are followed and the agreed reimbursements are made.
- Ensure timely documentation is followed by consultants/doctors, RMOs/Clinical Coordinators, Counselors, Nurses, Pharmacists, embryologists.
Qualifications & Experience
- Bachelor’s degree in Healthcare or Business Administration, Biomedical Sciences, or related field; Master’s (MBA/MHA) preferred.
- 7–10 years of leadership experience in healthcare operations, ideally with 3+ years in IVF or reproductive health.
- Strong knowledge of Saudi MOH, NCEC, and international fertility standards.
- Proven ability to manage multidisciplinary teams, budgets, and performance metrics.
- Demonstrated expertise in sales strategies and patient conversion, preferably in a healthcare or fertility setting.
- Skilled in EMR systems, healthcare IT, and data-driven decision-making.
- Fluent in English and Arabic.
What We Offer
- Leadership opportunity in a premier IVF facility with advanced technology.
- Competitive compensation with housing, healthcare, and annual leave.
- Professional growth and training in a globally recognized fertility network.
- A dynamic, collaborative, and culturally respectful work environment.
Apply Now
Submit your CV and cover letter to [add email] with the subject line: “COO Application – Al Khobar”. Applications will be reviewed on a rolling basis.
- ART Fertility Clinics is an equal opportunity employer committed to diversity, equity, and inclusion.